Mandatory contents and disclosures:
Know Your Customer (KYC): Please note that it is mandatory for investors to complete the KYC process before investing in Mutual Funds. To complete the KYC process, you can visit any Asset Management Company (AMC) branch or nearest Point of Service and submit the completed KYC Form along with all the required documents. You can download the KYC form from https://www.unionmf.com/docs/default-source/downloads/application-forms/service-request-forms/kyc-forms/kyc-forms-individual.pdf. This form contains the list of documents required including proof of identity (copy of PAN card) and proof of address (copy of voter ID card/passport/ driving license or other documents as stated in the form). Investors are required to read the instructions and guidelines for filling the KYC Application Form and submit the duly filled form along with the requisite supporting documents at any AMC branch or nearest Point of Service or through your financial advisor. If you are already KYC verified and would like to update any of your information (e.g. address, contact information etc.), you can submit a KYC Details Change Form (also available at the above link) with the required documents at your nearest AMC branch or Point of Service. For change of bank details registered with any Mutual Fund, download the bank mandate change form from that particular Mutual Fund's website, and submit the form along with the required documents to that Mutual Fund's branches or Official Points of Acceptance. For further details, refer any AMC's website.
SEBI Registered Mutual Funds: Investors should deal only with registered Mutual Funds, details of which can be verified on the SEBI website under "Intermediaries / Market Infrastructure Institutions" at https://www.sebi.gov.in/intermediaries.html.
Complaint Redressal: For any complaints or grievance redressal, investors can contact the Investor Service Department of the respective Mutual Fund (contact details are available in the scheme related documents of Mutual Funds). In case the investor is not satisfied with the resolution given by the respective AMC, the investor can approach SEBI by registering a complaint on the SCORES platform (SEBI Complaints Redress System) at https://scores.sebi.gov.in/scores-home.
Online Dispute Resolution: SEBI has established a common Online Dispute Resolution Portal (“ODR Portal”)
which harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian
Securities Market.
In this regard, the dispute resolution process inter alia includes the following:
1. An investor shall first take up his/her/their grievance with the Mutual Fund by lodging a complaint directly
with the concerned Mutual Fund.
2. If the grievance is not redressed satisfactorily, the investor may, in accordance with the SCORES guidelines,
escalate the same through the SCORES Portal in accordance with the process laid out therein.
3. After exhausting these options for resolution of the grievance, if the investor is still not satisfied with the
outcome, he/she/they can initiate dispute resolution through the ODR Portal.
The link for accessing the ODR Portal is https://smartodr.in/login (this link is also available on the AMC's website
viz. www.unionmf.com).
Systematic Investment Plan (SIP) is a facility to invest fixed amounts in a Scheme at regular intervals by
submitting a one-time application form. SIP Inculcates a habit of disciplined investing.
SIP does not assure profit or guarantee/ protection against loss in declining market.
This program is a part of Investor Education and Awareness Initiative by Union Mutual Fund.
